Our response is what matters

April 28, 2011

“Encountering difficult behavior doesn’t make me a victim — I become a victim only if I respond like a victim. And I respond like a victim if I take difficult behavior personally. That’s why it’s so important not to take difficult behavior personally.”

Excerpt from:
It’s Not Personal:
Lessons I’ve Learned
from Dealing with Difficult Behavior



  1. Very wise words, Cindy … and worth reminding ourselves, often!

  2. Thanks, Cindy. I find that on some days, it’s a challenge to remember this!

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